At xsneakerplacejais Comércio Ltda., we strive to ensure your complete satisfaction with every purchase. Please review our comprehensive return and refund policy below for detailed information about our procedures and guidelines.
You may cancel your order at any time before it has been processed for shipment. Once your cancellation request is received and verified, we will issue a full refund to your original payment method. Please note that orders already in transit cannot be canceled. To cancel an order, please contact our customer service team immediately using the contact information provided at the bottom of this page.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging with all tags attached. A valid proof of purchase (receipt or order confirmation) is required for all returns. Please ensure the product is carefully repackaged to prevent damage during return shipping.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days, and a credit will automatically be applied to your original payment method. Please note that shipping costs are non-refundable except in cases where the return results from our error.
The time it takes for your refund to appear in your account may vary depending on your financial institution's processing times. Some financial institutions may require additional days to post the refund to your account.
If you haven't received your refund within the specified timeframe, please first check your bank account again and contact your credit card company or payment provider, as it may take some time before your refund is officially posted. If you've completed these steps and still have not received your refund, please contact us immediately using the information provided in the "Contact Us" section below. We will investigate the matter and keep you informed throughout the resolution process.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: xsneakerplacejais Comércio Ltda.
Address: Av. Brigadeiro Faria Lima, 2277 - Jardim Paulistano, São Paulo - SP, 01451-000, Brazil
Phone: +55 11 95678-1234
Email: [email protected]
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (BRT), excluding national holidays.
