Hey there! Ever had one of those days where you just need to talk to a real person? We get it. At xsneakerplacejais, we’re not just another faceless online store—we’re a small team of sneakerheads who genuinely care about your experience. In fact, our founder, Jais, still personally replies to emails when he’s not hunting down rare kicks. (Yeah, we’re that kind of company.)
Honestly, we’ve all been frustrated by automated responses that don’t solve anything. That’s why we promise—no bots, no scripts, just real conversations. Whether you’ve got a question about sizing (we know, it’s tricky sometimes), want to share feedback, or just geek out about limited editions, we’re all ears.
Fun story: Last month, a customer emailed us at 2 AM about a restock. Jais was actually awake—thanks to timezone differences—and sent back a handwritten note with insider tips. That’s the kind of vibe we’re going for.
Try our Live Chat during business hours—look for the sneaker icon in the corner. Or fill out our contact form if you’re the organized type. Either way, we’ll get back to you within 24 hours. (Usually faster, but we don’t want to jinx it.)
P.S. If you’re ever in São Paulo, hit us up. We’ll point you to the best sneaker spots—and maybe share a cafezinho.
